FAQ's

General

Custom Orders

What are your store hours?

Our current store hours are as follows: Sunday: 10am-3pm Monday: Closed Tuesday-Friday: 10am-7pm Saturday: 10am-5pm



Where are you located?

We are located at 799 Franklin Avenue in Franklin Lakes, NJ



How do I place an order?

The easiest way to place an order is by phone: 201-485-8889 or by stopping in the shop Tuesday-Thursday. No need to schedule an appointment, any of our staff is happy to discuss cake, cupcake, or other dessert options! Our busiest days are Friday, Saturday, and Sunday. If you are calling to book, confirm, or go over an order, we recommend calling between Tuesday and Thursday as we will be able to spend more time helping you.



How far in advance do I need to place my order?

Please remember that we are not your average bakery. We are a speciality dessert shop that bakes fresh daily. Every cake/cupcake order is MADE TO ORDER. All basic cupcake/cake orders must be placed 1 week in advance. Kara Kakes books occasion cakes/cupcakes 2-3 weeks in advance on average, and can only accept a certain amount of specialty orders per week. We recommend ordering your cake or cupcakes as soon as you know the details! Once a weekend is fully booked, we are not able to accept any more orders. Large orders should be booked at least 1-2 months in advance to avoid disappointment.



Do you offer Dairy Free, Sugar Free or Vegan Desserts?

At this time, we do not carry dairy free, sugar free or vegan desserts. Please check in soon as we are currently working on a few recipes!



Is your kitchen nut free?

We are NOT a nut free facility. All of our desserts are baked in the same oven and are prepared with the same tools and equipment. We take every precaution when washing and sanitizing our kitchen utensils and equipment. We have provided our desserts to many schools and families who have nut allergy concerns, and have always had positive feedback. Please notify us of any allergy concerns prior to consuming our goods or placing an order.



Do I need to leave a deposit on my order?

Yes, all orders require at least a 50% deposit upon booking. Your order will not go into the Kara Kakes calendar without a deposit.



What information should I have ready before I place an order?

Please have your desired date, pick up/delivery time, cake size (if applicable), quantity, flavor, filling (for cakes), and frosting selections ready. A photo reference is also required for speciality orders. PLEASE research prior to placing your order. Due to an overwhelming amount of inquires, we are unable to research inspirations cakes for you.



What type of payment do you accept?

We accept cash and all major credit cards.



Do you deliver?

Yes, we deliver! Please contact us for pricing.



Do you have pre-made cakes ready for pick up?

No, all cakes are pre-order only. We only have regular size cupcakes, mini, cookie bars, butter cookies and other small desserts in store on a daily basis.



How should I store my cupcakes/cakes overnight?

Any cupcakes with buttercream can be left room temperature overnight. Cupcakes with fresh fruit, fresh whipped cream, or cream cheese should be refridgerated overnight, and be taken out at least 2-3 hours before serving. Large cakes may need to be left out for longer periods of time. Our cupcakes are best when room temperature. Please remember our Kara Kakes boxes are not air tight. Boxes should be wrapped in seal wrap or foil, or contents should be moved to an air tight container. Please consult with us on how you should store your cake overnight!



Booking Events

How do I place an order?

The easiest way to place an order is by phone: 201-485-8889 or by stopping in the shop Tuesday-Thursday. No need to schedule an appointment, any of our staff is happy to discuss cake, cupcake, or other dessert options! Our busiest days are Friday, Saturday, and Sunday. If you are calling to book, confirm, or go over an order, we recommend calling between Tuesday and Thursday as we will be able to spend more time helping you.



How far in advance do I need to place my order?

Please remember that we are not your average bakery. We are a speciality dessert shop that bakes fresh daily. Every cake/cupcake order is MADE TO ORDER. All basic cupcake/cake orders must be placed 1 week in advance. Kara Kakes books occasion cakes/cupcakes 2-3 weeks in advance on average, and can only accept a certain amount of specialty orders per week. We recommend ordering your cake or cupcakes as soon as you know the details! Once a weekend is fully booked, we are not able to accept any more orders. Large orders should be booked at least 1-2 months in advance to avoid disappointment.



Do you offer Dairy Free, Sugar Free or Vegan Desserts?

At this time, we do not carry dairy free, sugar free or vegan desserts. Please check in soon as we are currently working on a few recipes!



Is your kitchen nut free?

We are NOT a nut free facility. All of our desserts are baked in the same oven and are prepared with the same tools and equipment. We take every precaution when washing and sanitizing our kitchen utensils and equipment. We have provided our desserts to many schools and families who have nut allergy concerns, and have always had positive feedback. Please notify us of any allergy concerns prior to consuming our goods or placing an order.



Do I need to leave a deposit on my order?

Yes, all orders require at least a 50% deposit upon booking. Your order will not go into the Kara Kakes calendar without a deposit.



What information should I have ready before I place an order?

Please have your desired date, pick up/delivery time, cake size (if applicable), quantity, flavor, filling (for cakes), and frosting selections ready. A photo reference is also required for speciality orders. PLEASE research prior to placing your order. Due to an overwhelming amount of inquires, we are unable to research inspirations cakes for you.



What type of payment do you accept?

We accept cash and all major credit cards.



Do you deliver?

Yes, we deliver! Please contact us for pricing.



Do you have pre-made cakes ready for pick up?

No, all cakes are pre-order only. We only have regular size cupcakes, mini, cookie bars, butter cookies and other small desserts in store on a daily basis.



How should I store my cupcakes/cakes overnight?

Any cupcakes with buttercream can be left room temperature overnight. Cupcakes with fresh fruit, fresh whipped cream, or cream cheese should be refridgerated overnight, and be taken out at least 2-3 hours before serving. Large cakes may need to be left out for longer periods of time. Our cupcakes are best when room temperature. Please remember our Kara Kakes boxes are not air tight. Boxes should be wrapped in seal wrap or foil, or contents should be moved to an air tight container. Please consult with us on how you should store your cake overnight!



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