FAQ's

General

Custom Orders

What are your store hours?

Our current store hours are as follows: Sunday: 10am-3pm Monday: Closed Tuesday-Friday: 10am-7pm Saturday: 10am-5pm



Where are you located?

We are located at 799 Franklin Avenue in Franklin Lakes, NJ



How do I place an order?

The easiest way to place an order is by phone: 201-485-8889 or by stopping in the shop Tuesday-Thursday. No need to schedule an appointment, any of our staff is happy to discuss cake, cupcake, or other dessert options! Our busiest days are Friday, Saturday, and Sunday. If you are calling to book, confirm, or go over an order, we recommend calling between Tuesday and Thursday as we will be able to spend more time helping you.



How far in advance do I need to place my order?

Please remember that we are not your average bakery. We are a speciality dessert shop that bakes fresh daily. Every cake/cupcake order is MADE TO ORDER. All basic cupcake/cake orders must be placed 1 week in advance. Kara Kakes books occasion cakes/cupcakes 2-3 weeks in advance on average, and can only accept a certain amount of specialty orders per week. We recommend ordering your cake or cupcakes as soon as you know the details! Once a weekend is fully booked, we are not able to accept any more orders. Large orders should be booked at least 1-2 months in advance to avoid disappointment.



Do you offer Dairy Free, Sugar Free or Vegan Desserts?

At this time, we do not carry dairy free, sugar free or vegan desserts. Please check in soon as we are currently working on a few recipes!



Is your kitchen nut free?

We are NOT a nut free facility. All of our desserts are baked in the same oven and are prepared with the same tools and equipment. We take every precaution when washing and sanitizing our kitchen utensils and equipment. We have provided our desserts to many schools and families who have nut allergy concerns, and have always had positive feedback. Please notify us of any allergy concerns prior to consuming our goods or placing an order.



Do I need to leave a deposit on my order?

Yes, all orders require at least a 50% deposit upon booking. Your order will not go into the Kara Kakes calendar without a deposit.



What information should I have ready before I place an order?

Please have your desired date, pick up/delivery time, cake size (if applicable), quantity, flavor, filling (for cakes), and frosting selections ready. A photo reference is also required for speciality orders. PLEASE research prior to placing your order. Due to an overwhelming amount of inquires, we are unable to research inspirations cakes for you.



What type of payment do you accept?

We accept cash and all major credit cards.



Do you deliver?

Yes, we deliver! Please contact us for pricing.



Do you have pre-made cakes ready for pick up?

No, all cakes are pre-order only. We only have regular size cupcakes, mini, cookie bars, butter cookies and other small desserts in store on a daily basis.



How should I store my cupcakes/cakes overnight?

Any cupcakes with buttercream can be left room temperature overnight. Cupcakes with fresh fruit, fresh whipped cream, or cream cheese should be refridgerated overnight, and be taken out at least 2-3 hours before serving. Large cakes may need to be left out for longer periods of time. Our cupcakes are best when room temperature. Please remember our Kara Kakes boxes are not air tight. Boxes should be wrapped in seal wrap or foil, or contents should be moved to an air tight container. Please consult with us on how you should store your cake overnight!



Booking Events

How do I book an event?

Events can only be booked in person or over the phone. We do not accept bookings via email. Please stop in the Kara Kakes storefront or give us a call during business hours. Kindly have payment ready as we require a $100 non-refundable deposit at the time of booking. We will also need a signed party contract submitted by the booking adult.



Is it ever too early to book my party?

No! We recommend booking an event 2-3 months in advance. We often have dates booked up to 6 months out. The earlier the better!



What information do I need to know at booking?

We will need to know your desired date, party package, and add-on's (if selected). We will also collect basic contact information at the time of booking. Please provide an updated email address and phone number.



Why do I need to make an appointment to see the Studio?

The Kake Studio is in high demand! We have events scheduled every day of the week, and do not show the room while events are in progress, or for one hour before or after scheduled events. The Studio is also in a separate part of our shopping center, and not directly connected to Kara Kakes. At times, our staff members may not be able to leave the storefront to bring you to our Studio. Please call to make an appointment to see the space!



What is important to tell guests/parents/guardians who are attending my event?

Please make all guests/parents/guardians aware of the folllowing: - Kara Kakes and The Kake Studio are NOT nut-free facilities. While no nuts are used or come into contact with any materials used for our parties, cupcakes and frostings were prepared in a kitchen where nut flavors are also prepared. No cross-contamination occurs on premises. Please contact us for any allergy concerns - Children's events of 15 guests or more are mandatory drop-off only events. Exceptions may be made for special circumstances, but must be discussed with a Kara Kakes staff member before the date of your event. - Kindly put the start time of your event 10-15 minutes earlier than your scheduled start time. For example, if your event is slotted to begin at 1:00pm, please ask guests to arrive at 12:45pm. This will allow us to start our activities on time, and will ensure that all of your guests are present at the start time.



What is the minimum age requirement?

We require that all guests be at least 5 years old at the time of the event.



How many guests can I invite?

Our Studio has a maximum capacity of 35 guests. Please keep in mind that this number includes parents/guardians for children's events.



Can I add on extra time to my party for gifts/personal time?

Yes! We have the options of adding on a much time as you would like before or after your event. To rent our room, we apply a $50 charge per half hour. Please note that in some circumstances, extra time will not be available due to other scheduled events. Room rentals must be finalized no later than 1 week prior to your event. Time allotted for room rental is not staffed.



What is the "personal cake" included in some packages?

Our 4-inch cake is a special treat just for the birthday child. All children will decorate one (1) fondant piece to stick on the cake, which is then used to sing Happy Birthday to. This cake is intended to be taken home, and is not cut or served at our events.



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